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Service Description
This is for returning clients who have booked a block of coaching sessions
Cancellation Policy
- If cancelling an entire package before the first scheduled session. 24 hours’ notice must be given, and a refund will be issued for the paid amount minus a 20% administration fee. - If cancelling a package once it has commenced the cost per remaining sessions will be calculated minus a 20% administration fee. - For any missed sessions, or sessions cancelled with less than 24 hours’ notice, a refund will not be available. - If cancellation is due to an unusual extenuating circumstance, refunds may be negotiated on a case-by-case basis. - Note: this policy does not include rescheduled sessions. 24 hours’ notice must be given to reschedule a session, or it will be classed as a cancelled session.